Privacy Policy | LapiMall
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Last updated: 27 September 2026

Privacy Policy

This policy explains what personal information LapiMall collects when you book a laptop service, why we collect it, who we share it with, and the choices you have.

The short version

  • We collect only what we need to arrange your service: name, mobile number, city, device and the problem.
  • We use it to call you back, schedule the visit and complete the service.
  • We do not sell your personal information or share it for others' marketing.
  • We do not copy, view or keep the files on your laptop beyond what the service needs.
  • We use Google Ads tracking to measure which ads bring in bookings.
  • You can ask us to see, correct or delete your details at any time.

01Who we are

This website and the doorstep laptop service offered on it are operated by Lapimall Infotech ("LapiMall", "we", "us" or "our"), an independent laptop and computer service provider serving Delhi, Noida, Greater Noida, Gurgaon, Ghaziabad and Faridabad.

Registered address: B2/3 Sahyog Building, Nehru Place, Delhi

For the purposes of Indian data protection law, LapiMall decides why and how your personal information is used, and is responsible for it. This policy is written in line with the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

02Information we collect

Information you give us

What When and why
Name and mobile number When you fill in the booking form, call us or message us on WhatsApp, so a technician can call you back and arrange the visit.
City / area From the booking form, to check we cover your area and assign a nearby technician.
Device type and service needed From the booking form, so the technician arrives with the right parts and tools.
Service address and visit details When we confirm the booking by phone, so the technician can reach you or pick up the device.
Device details During the visit: brand, model, serial number and the fault found, recorded for the job sheet, invoice and warranty.
Billing details If you pay for a service: name, amount and payment reference, and your GST number if you ask for a GST invoice. We do not store card numbers or UPI PINs.
Messages and call notes What you tell us by phone or WhatsApp about the problem and the service.

Information collected automatically

  • Ad and campaign details: if you arrive from an ad, the page reads the Google click ID (gclid) and campaign tags (utm_source, utm_campaign, utm_term) from the web address and sends them with your booking, so we know which ad you came from.
  • Usage data: the Google Ads tag may record that you visited the page, clicked the call or WhatsApp button, or submitted the form, along with basic technical details such as browser type, device type, IP address and approximate location.
  • Server and delivery logs: our hosting provider and the services that deliver fonts and page styles (Google Fonts and jsDelivr) receive your IP address and browser details when the page loads, as part of normal internet traffic.

03How we use your information

  • To call you back, understand the problem and schedule a home visit or pickup.
  • To carry out the service, keep a job record, issue invoices and honour warranty claims.
  • To send you service updates by phone, SMS or WhatsApp about your booking.
  • To measure which ads and keywords lead to bookings, and to improve our ads and this website.
  • To prevent fraud or misuse, and to meet our legal, tax and accounting obligations.

When you submit the booking form or contact us, you consent to us using your details for these purposes. We will only contact you with offers or promotions if you have asked us to, and you can tell us to stop at any time.

04Cookies and ad tracking

We use the Google Ads tag (gtag.js) on this site. It uses cookies and similar technology to tell us when someone who clicked one of our ads calls us, messages us on WhatsApp or books a visit. Google may also use this data to show our ads to people who have visited our site before. Google's use of this data is covered by Google's Privacy Policy.

After you submit the form, your browser temporarily keeps your first name, city, device type and service choice in session storage so the thank-you page can confirm your booking. Your mobile number is not stored this way, and session storage is cleared when you close the tab.

You can control cookies in your browser settings, and you can turn off personalised ads from Google at adssettings.google.com. Blocking cookies will not stop you from booking a service.

05Who we share it with

We do not sell or rent your personal information. We share it only with the people and services that help us deliver your booking:

Our technicians and staffYour name, number, address and the fault, so they can contact you and do the job.
FormspreeReceives the booking form and forwards it to us. Its servers may be outside India.
GoogleReceives ad-click and conversion data through the Google Ads tag, to measure our ads.
WhatsApp (Meta)Handles any chat you start with us on WhatsApp, under WhatsApp's own privacy policy.
Parts suppliers and repair partnersOnly device details (brand, model, serial number) when needed to source a part or complete a specialised repair.
AuthoritiesWhere the law requires it, or to protect our rights, customers or the public.

Some of these providers store data on servers outside India. Where that happens, we use only reputable providers and share only what they need to do their job.

06Data on your device

Your laptop may hold personal files, photos, passwords and work data. We treat them as yours:

  • Technicians access only what they need to diagnose and fix the fault, such as logging in to test that the laptop works.
  • We do not copy, view, keep or share your files, photos or documents, except where you ask us to (for example, to back up and restore data during a Windows installation or SSD upgrade).
  • Any temporary backup made at your request is deleted once you confirm the service is complete.
  • Replaced storage drives are returned to you on request.

We recommend you back up important data and sign out of sensitive accounts before handing over your device. Where a repair involves the storage drive or a fresh Windows installation, some data loss can happen, and our technician will explain this before starting.

07How long we keep it

  • Enquiries that do not lead to a booking: kept only as long as needed to follow up on your request, then deleted.
  • Service, invoice and warranty records: kept for the warranty period and for as long as Indian tax and accounting laws require.
  • Ad measurement data: kept by Google in line with Google's own retention settings.

When we no longer need your information, we delete it or remove anything that identifies you.

08How we protect it

This site is served over HTTPS, so what you type into the booking form is encrypted in transit. Access to customer details is limited to the staff and technicians who need it for your job, and our team is instructed to keep customer information confidential.

No website or system is completely secure. If a personal data breach occurs that affects you, we will inform you and the relevant authorities as the law requires.

09Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

See your dataGet a summary of the personal information we hold about you and how we use it.
Correct itFix details that are wrong, incomplete or out of date.
Delete itErase your information, unless we must keep it by law (for example, invoices).
Withdraw consentStop us using your details from that point on, including for any promotions.
Raise a grievanceComplain to us about how your information was handled and get a response.
Nominate someoneName a person to exercise these rights for you in case of death or incapacity.

To use any of these rights, contact us using the details below. We may need to confirm your identity, usually by calling the mobile number you booked with. If you are not satisfied with our response, you can complain to the Data Protection Board of India.

10Children

Our booking form is meant for adults. If you are under 18, please ask a parent or guardian to book the service for you. If we learn that we have collected a child's details without a parent's or guardian's consent, we will delete them.

11Changes to this policy

We may update this policy when our services, tools or the law change. The "Last updated" date at the top shows when it was last revised. If we make a significant change to how we use your information, we will make it clear on this page.

12Contact and grievances

For any question, request or complaint about your personal information, contact our Grievance Officer. We aim to acknowledge requests within 48 hours and resolve them within 30 days.

Grievance Officer, LapiMall Infotech

Name
Lapimall
Email
support@lapimall.com
Phone / WhatsApp
+91 98113 25277
Address
B2/3 Sahyog Building, Nehru Place, Delhi